General booking conditions 1. Scope The present "general booking conditions" and are an integral part of the service agreement concluded between “Areias do Douro – Guest House”, a lodging establishment registered in the National Register of Local Accommodation with number 66824/AL, and the customer who subscribes to it, whose purpose is to provide tourist accommodation services. 2. Underage citizens Reservations should only be made by citizens of legal age (1). We only accept hosting minors when accompanied by adults who hold parental or guardianship authority. 3. Prices Accommodations are booked at the rates charged at the time of booking, subject to any promotions or discounts that may be in effect. Any subsequent price reduction that may occur does not entitle the guest to any price adjustment, refund or compensation. 4. Payment deadlines When the customer requests to reserve a bedroom, this room is prevented from receiving new bookings by other interested parties. For this reason, we give the customer a period of time to make and prove payment of the deposit, as stipulated in the details of their reservation. It is very important that you send us proof of payments made, because if within the stipulated deadlines we do not receive the respective proofs, we consider that the customer has withdrawn from the reservation. 5. Cancellation, no show, late arrival or early departure Except when explicitly provided for in the rate conditions, the cancellation or non-attendance, by the customer, of a stay reserved for a specific date and period, does not entitle him to the refund of any amount already paid as a deposit, advance payment or principle of payment (2). However, we facilitate the following situations: • if the customer has not proven payment for a reservation within the stipulated period, but manages to prove payment before the room is booked by a third party, he can recover the reservation. • if the customer cancels a stay more than 14 days before the check-in, he can use the amount paid for a second reservation, of two or more nights, made within 180 days of the previous reservation date. With the second reservation, the credit period ends, even if the guest has not enjoyed all or part of the stay, for a reason not attributable to the service provider. This amount can only be used for reservations at the list price and cannot be used in any promotion. Late arrival or early departure are considered as a waiver of part of the stay, not giving rise to any refund of amounts already paid. 6. Payment methods During your stay we only accept payments in Euros (€), which can be in cash or transfers with MBWay. We do not accept other forms of payment.7. Tourist tax No tourist fees are charged. 8. Check in In compliance with the provisions of the "Legal regime for entry, stay, departure and removal of foreigners from the national territory" (3), at the time of check in foreign citizens must provide your identification data to fill out the "Accommodation Bulletin". Failure to submit the necessary data will lead to refusal of admission. Schedule: • 15:00 to 22:00 - free • 22:00 to 00:00 - 10€ for each hour delay After 00:00 we do not check in and we consider that there has been a “no show”. You should schedule with us the time of your arrival, and phone us as soon as you arrive. If the customer arrives with more people than those indicated in the reservation, entry may be refused, without the right to any refund or compensation. 9. Check-out Schedule: • until 12:00 Upon check-out, the guest may have to compensate the owner for any and all damages for which he is responsible. 10. No smoking Smoking is not permitted inside the property. (4) 11. Image and sound capture Since "Areias do Douro - Guest House" is a private property with restricted access, in order to guarantee the privacy and security of the space and of all those who use it, it is forbidden to capture, by any means, images (photography and video ) and sound within the space of the property, whether indoors or outdoors, without the express authorization of the respective owners or managers. 12. Pets Pets are not allowed, except guide or assistance dogs. 13. Visitors It is not allowed to enter and/or stay in the accommodation of people who are not part of the guest list and who have not checked in. Violation of this rule, by any guest, implies the immediate termination of the stay of all guests of the same reservation and consequent immediate abandonment of the accommodation, without the right to any refund of amounts paid or compensation. 14. Validity Reservations made on a given date are subject to the "General booking conditions" in force on that same date. "General booking conditions" prior to that currently in force, remain in force for reservations made when it is in force. The "General booking conditions" in force on a given date will be the one that is available on our website on that same date. Publication date 2025-09-28 (1) Decree-Law n. 47344, article 122 and following (2) Decree-Law n. 24/2014, article 17, paragraph k |
